jeetwin's Privacy Policy

jeetwin is an online gaming and betting platform serving users in Bangladesh. This privacy policy ("Policy") explains how jeetwin collects, processes, stores, and protects your personal information when you use our website, mobile application, and related services.

By creating an account on our platform or starting to use our services, you are considered to have agreed to this privacy policy. This policy should be read together with jeetwin's Terms and Conditions, as both documents together form the legal framework of our services.

jeetwin collects user information in the following ways:

2.1 Direct Collection

When you register on our platform, verify your account, make a deposit or withdrawal, or contact our support centre, you voluntarily provide information. This information is recorded directly in our system.

2.2 Automatic Collection

Certain information is collected automatically while you use our website or app — such as your device type, browser, IP address, and session duration. This information is used to monitor site performance.

2.3 Payment Processing

During transactions via bKash, Nagad, Rocket, and Upay, the necessary payment information is collected through secure channels. Complete financial details are not stored on our servers — only transaction records are kept.

jeetwin may collect the following types of information:

3.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for age verification)
• Email address and mobile number
• Residential address

3.2 Financial Information

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal transaction history
• Account balance information

3.3 Gaming Activity Information

• Betting and game play history
• Records of bonuses and promotional offers received
• VIP level and cashback related information

3.4 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Login time, session length, and activity logs

jeetwin uses collected information only for legitimate purposes. The main purposes are described below:

• Account Management: To complete registration, login, and account verification processes.
• Service Delivery: For gaming, betting, deposits, withdrawals, and bonus processing.
• Age and Identity Verification: To ensure that only users aged 21 or above can use the platform.
• Fraud Prevention: To detect unusual activity and protect account security.
• Customer Support: To resolve issues via live chat and email.
• Responsible Gaming: To monitor users' gaming behaviour and provide assistance when needed. For more details, please read our Responsible Gaming guidelines.
• Technical Improvement: To review site performance and improve the user experience.
• Communication: To inform you of important updates, security-related messages, and relevant offers.

Cookies and similar tracking technologies are used on the jeetwin website. Cookies are small data files stored in your browser that help improve site functionality.

5.1 Types of Cookies

• Essential Cookies: These are required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences (language, layout).
• Analytical Cookies: Help improve service quality by analysing site traffic and user behaviour.

5.2 Cookie Control

You can control or delete cookies at any time from your browser settings. However, disabling certain cookies may cause some parts of the site to not work properly.

jeetwin generally does not share your personal information with third parties. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Partners who provide payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and game software receive only the information needed to complete their specific tasks. These partners are required to follow jeetwin's privacy standards.

6.2 Legal Obligations

Information may be provided in response to a court order or a lawful request from a legal authority. In such cases, only the information legally required is provided.

6.3 Fraud and Security

When working with cybersecurity specialists or fraud prevention organisations, relevant information may be shared to a minimal extent.

jeetwin has adopted industry-standard technical measures to protect your information:

• SSL Encryption: All data transferred between the website and your device is encrypted using SSL technology.
• Secure Servers: User information is stored on access-controlled, secured servers.
• Limited Access: Only authorised staff may access user information for specific, justified reasons.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.

7.1 Retention Period

Information is retained for as long as your account remains active. Even after an account is closed, financial transaction records may be retained for a specified period as required by legal obligations. After that period, information is securely deleted or anonymised.

Every user registered on the jeetwin platform has the following rights regarding their information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request the correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances you may request that your personal information be deleted, though exceptions may apply where legal obligations exist.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Opt Out of Marketing: You may request at any time to be removed from promotional communications.

To exercise these rights, please contact our support team. You can also visit our Frequently Asked Questions (FAQ) section for answers to general queries.

jeetwin strictly prohibits use of the platform by anyone under 21 years of age (21+ only). Age is verified at the time of registration, and identity documents may be requested in cases of doubt.

If evidence is found that a minor's information has been collected unintentionally, that information will be deleted immediately and the associated account will be closed. Parents or guardians who have concerns may notify our support team.

jeetwin reserves the right to update this privacy policy as needed. If any significant changes are made:

• A new effective date will be noted on this page.
• Registered users may be informed by email or in-app message.
• For major changes, a notice will be displayed on the site's main page.

Continued use of the platform after changes are made will be taken as your acceptance of the updated policy. We recommend that you visit this page regularly.

If you have any questions, concerns, or requests related to accessing information under this privacy policy, please contact our support team. jeetwin provides support in Bengali and English 24 hours a day, 7 days a week:

• Live Chat: Click the chat icon on the website for immediate assistance.
• Email: [email protected]

To learn more about us, visit the jeetwin About Us page.